The Federal Government on Wednesday launched a revised Service Charter for the Pension Transitional Arrangement Directorate (PTAD) as part of efforts to reform the pension system and improve welfare for retirees.
The charter, tagged “Renewed Commitment to Service Excellence,” introduces stricter service standards, accountability measures, and feedback mechanisms aimed at faster and more reliable service delivery to pensioners.
Minister of State for Finance, Doris Uzoka-Anite, who unveiled the document in Abuja, said it represents a “social contract” with senior citizens. She disclosed that President Bola Tinubu had approved a bond programme worth over N800 billion to settle outstanding pension liabilities.
“This is a decisive step to ensure retirees are paid promptly and treated with dignity,” the minister said, adding that the government is committed to building a pension system anchored on fairness and reliability.
PTAD’s Executive Secretary, Tolulope Odunaiya, described the new charter as a covenant outlining the agency’s obligations and service standards.
Stakeholders, including the National Pension Commission (PenCom), SERVICOM and the Public Complaints Commission, welcomed the charter and urged strict implementation.
Officials said the reforms mark another step in government’s drive to protect the welfare of senior citizens under the Renewed Hope Agenda.
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