The decision to improve the services and to give its customers an excellent experience has prompted the management of Total Facilities Management Limited to seek for certification by International Organisation for Standardisation (ISO)
The managing director Nwando Chukwurah who spoke on Tuesday at its office Abuja, during the ceremony for the presentation of the ISO certificate to the company said they are now players at international level in Facility management.
According to her though It was tough to get certified but it was a good experience for the staff and herself. “We do not joke now with documentation, with processes, with quality service, with occupational health and safety.
Going down memory lane she said Total Facilities Limited was one of the Facility Management companies that started trying to create the awareness of facilities management in Nigeria.
Since its inception in 1997, she pointed out that Total Facilities Management Limited (TFML) has emerged as a leading Integrated Facilities Management Provider.
“We started off providing soft services, later hard services and later we started providing integrated Management services.
“It was not easy to get our customers appreciate the work that facility management do, however, with time we started getting informed clients that understand the need to engage a facility manager for their project, their building and for the built environment
She said with the certification everybody takes everything seriously now.
“With this, teeming customers and prospective ones will appreciate what we do because our performance would now be more than excellent, at the international standard level because that is what ISO is all about.
She said they are now playing at the international standard, which is what makes the difference, adding that they are glad they are there now.
Defining Facility Management based on ISO 4010 she said, “You cannot talk about facilities management without talking about the people, quality life of people, functionality of these assets, and making sure that the productivity of the people matters. “So we are doing all these to make sure the people have an excellent experience, they are able to be productive in their workplaces and perform better. So when you have a Facility Management in place in the work places efficiency is sure.
“As our slogan says, it is all about you our customers and the people first for all the decision related to delivering exceptional experience
“And you our people, you deserve a healthy and safe workplace to be inspired to do your work well. TFML is committed to excellence and improving our people and our processes.
“We also comply with statutory and industry requirements to ensure the safety in a responsible and proactive manner.”
On how it feels like being a female CEO and the challenges she said,
“I will not say it has been easy but it is inspiring to see women in other profession doing well, with the class of people I came across, the mentor, I wasn’t put down in any way. Getting married and children, with the passion it has been awesome.”
The event witnessed the presentation of the certificate in the presence of clients who spoke glowingly of the services as being excellent